Refunds, Returns and Exchanges


KINZA puts utmost efforts to make sure that the right product reaches you is of highest quality, as it goes through rigorous quality checks before it is dispatched and reaches you.  This results in unmatched shopping experience with us. However, this page deals with the details of how to proceed with exchange, returns and refunds.


Refund, Return and Exchange policy (RREP) and instructions:




If you have multiple purchases in a single shipment, then delivery and handling charges for that single item cannot be refunded.



If an item is defective, does not match the listed specifications, we will meet our obligations by providing a replacement of product or process a refund in accordance with return policy terms and conditions.

Customer Redressal portal:


If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 6:30pm IST Monday through Saturday on phone or email as below:

Contact Number: 0091 97 032 01323

·         Email:


Please provide the following information so we can assist you as quickly as possible:

·         Your name

·         Your Sales Order Reference Number.

·         Date and place of order placed.

·         Shipment tracking number.

·         Brief description of the problem you are experiencing.